Confronting Weather Challenges Through Localized Risk Analysis

For the IT-BPO industry, managing nationwide operations requires efficient natural disaster risk assessment in every location.

The Philippines serves as a hub for the Business Process Outsourcing industry. BPOs operate 24/7, which means disruptions in operations caused by tropical cyclones not only translate to significant revenue losses but may also affect their performance in a highly competitive landscape.

Recovery activities following an uneventful disaster also contribute to a BPO company’s growing expenses.

BPOs operate round-the-clock, notwithstanding changes in weather or environmental conditions. While companies have existing business continuity frameworks, managers still need comprehensive and easily digestible information to make decisions on the fly.

But BCP managers are not as adept in technicalities on reading and analyzing weather and environmental conditions. In the past, this meant visiting several websites to collate relevant data when to activate this framework.

This also translates to more time for making reports, and in the BPO industry, losing time is costly.

Improving Disaster Preparedness Plans

Komunidad developed a solution to enable a Philippine-based BPO company to improve workforce management and activate disaster recovery sites to ensure that operations continue running in the face of unexpected severe weather conditions.

  • Daily reporting

BCP managers for every site received daily weather outlook to stay informed about weather conditions that might result in downtime, as well as make use of information to easily create their reports.

  • Tropical cyclone analysis

BCP managers were provided with a detailed tropical cyclone analysis, together with alert conditions such as risk level and situational awareness before or after a typhoon enters the Philippine Area of Responsibility (PAR).

Solution Built Using Komunidad

Efficient Contingency Best Practices

By designing tailor-fitted location-based weather data for the company’s 10 sites nationwide, BCP leaders were able to make decision-making easier, especially during times of severe weather conditions and disasters.

Drafting reports were also made simpler and hassle-free with the help of reporting modules and weather alerts.

BCP managers are also more flexible in handling changes in the workflow in the event of calamities, with the help of daily weather forecasts and up-to-date information.

©2021 Komunidad Global Pte Ltd